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Frequently Asked Questions

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How do I search for properties on your website?

You can search for properties using our advanced search filters. Simply enter your location, price range, property type, and other preferences. Our system will then show you matching properties with detailed information and photos.

To refine your search, you can use additional filters such as number of bedrooms, property size, amenities, and more. You can also save your favorite searches to receive email alerts when new properties matching your criteria are added.

What is the process for buying a property?

Our buying process is straightforward:

  1. Find a property you like using our search tools
  2. Schedule a viewing through our platform
  3. Make an offer through our secure system
  4. Complete legal documentation with our partner solicitors
  5. Finalize financing arrangements
  6. Close the deal and receive your keys

We guide you through each step and provide support throughout the entire process. Our experienced agents are available to answer any questions you may have.

Do you offer property management services?

Yes, we provide comprehensive property management services for landlords. This includes:

  • Tenant screening and selection
  • Rent collection and financial reporting
  • Maintenance coordination and repairs
  • Legal compliance and eviction assistance
  • Regular property inspections
  • Marketing vacant properties

Our experienced team ensures your investment is well-managed and profitable. We handle all aspects of property management so you can enjoy passive income without the hassle.

How can I list my property for sale or rent?

To list your property, follow these steps:

  1. Click on "Add Listing" in the header
  2. Fill out the property details form
  3. Upload high-quality photos of your property
  4. Set your pricing and availability
  5. Submit your listing for review

Our team will review your listing before it goes live to ensure it meets our quality standards. We may contact you if we need additional information or photos. Once approved, your listing will be visible to thousands of potential buyers or renters.

What are your agent fees?

Our agent fees vary depending on the service required:

  • Property Sales: Standard commission of 2.5% of the sale price
  • Rentals: One month's rent as our fee
  • Property Management: 8% of monthly rent

These fees cover all our services including marketing, viewings, negotiations, and legal documentation. We offer competitive pricing and exceptional value for our clients. Contact us for detailed pricing information and any special arrangements.

How do I schedule a property viewing?

Once you find a property you're interested in:

  1. Click the "Schedule Viewing" button on the property page
  2. Select your preferred date and time from available slots
  3. Confirm your appointment via email or SMS

Our system will send a confirmation to both you and the property manager. Alternatively, you can call our office directly at +1 (555) 123-4567 to schedule a viewing. We recommend scheduling viewings at least 24 hours in advance to ensure availability.

Can I apply for a mortgage through Renttwi?

While we don't directly provide mortgage services, we have partnerships with leading financial institutions. We can connect you with mortgage specialists who can help you find the best rates and terms for your situation.

Just let us know during your property search, and we'll arrange for a mortgage advisor to contact you. They will guide you through the application process and help you understand your financing options. This service is provided at no additional cost to our clients.

What documents do I need to rent a property?

For rental applications, you'll typically need:

  • Government-issued ID (passport or driver's license)
  • Proof of income (pay stubs or employment letter)
  • Bank statements for the last 3 months
  • Credit report
  • References from previous landlords
  • Rental application form

Additional documents may be required depending on the property and landlord requirements. Our team will guide you through the specific requirements for each property you're interested in. We recommend preparing these documents in advance to expedite the application process.

How long does it take to process a rental application?

The rental application process typically takes 2-5 business days, depending on the complexity of the application and the responsiveness of references.

Our standard process includes:

  • Initial application review (1 business day)
  • Background and credit check (1-2 business days)
  • Reference verification (1-2 business days)
  • Final approval and lease preparation (1 business day)

We strive to complete the process as quickly as possible while ensuring thorough verification. You'll receive status updates throughout the process via email or SMS.

What is your pet policy for rental properties?

Pet policies vary by property, but most of our rental listings are pet-friendly. Here's what you can generally expect:

  • Pets under 25 lbs are typically allowed without restrictions
  • Larger pets may require additional deposits or monthly fees
  • Certain breeds may be restricted for liability reasons
  • Pet deposits typically range from $200-$500
  • Monthly pet rent is usually $25-$50 per pet

Specific pet policies are detailed in each property listing. If you have specific requirements or questions about a property's pet policy, please contact our leasing team for clarification.